The 7i Team reviews Winning with the Caller from Hell
Books by this author
The power of this book is that.its lessons are applicable to a wide range of business situations. In fact, the lessons in this book can be applied to all areas of life: business, home, and social situations; and it is this richness that makes reading and applying it a rewarding experience.It takes a close look at inter-personal communications in general; giving tools that will facilitate, and if necessary, oil any human interaction.The book looks at both practical issues.and psychological issues.The author, who has extensive experience in sales, developed and tested the material he offers in the book in a demanding business environment, and they work.A very useful and unique tool-set that will benefit anyone interacting on a regular basis with clients, customers, colleagues, and even spouses and children. It will help you do the right thing at the right time to diffuse potentially difficult situations and create win-win situations. This skill is worth the investment in the book.