Mark Weisleder, author of Real Estate Salespeople, Beware!, has developed and presented seminars for the Ontario Real Estate Association and IIR Telecoms since 1983, on subjects such as Real Property Law, Customer Loyalty, Customer Service Excellence and Privacy. After working as senior in-house counsel at Bell Mobility, Mark became the general manager of the customer experience in the Bell retail stores and call centres. Visit his website at www.markweisleder.com.